Why choose Tech River as your IT SERVICE PROVIDER?

Choosing the right partner to manage your IT is a critical step to your success.

What makes you different than other IT providers?

Our team at Tech River will integrate with yours providing sophisticated IT systems and processes. We spend the time needed to learn about your business and your employes. We make personal connection a priority so we can solve pain points and inefficiencies that other providers will never know about.

You will see your main IT contact onsite in person quite frequently.

How do I know you’re a reputable provider?

We have been managing IT Services for companies in the Minneapolis area since 2008. We have implemented industry best systems to monitor, automate, and secure all your IT systems. Over the years we have a stellar record and have numerous references we can provide.

We have reviews available on google as well.

What Drives Tech River?

We value relationships with our partners over the bottom line. When we are first engaged by a new customer the initial conversations aren’t about trying to figure out what we can sell you, the conversations are an effort to determine if we are the right partners for you and how much value we can bring to your mission.

Many IT service providers only operate at the break/fix level. They will fix problems as they arise and that’s all. This is great for some, but we go further, much further. Our President regularly meets with our clients to learn about their challenges, goals, and future plans for the business. We then design technology plans and systems that support and drive these goals.

Who do you work with?

Our services are not industry specific so we look for partners that we can bring the most value to in any industry. That being said we have strong ties to Medical Device and Biotech companies in Minnesota, our experience in this area is certainly a benefit for similar Life Sciences companies.

Size: 10 -200 employees

Technology: Majority Microsoft, limited or no Apple/Unix usage

Identity: Understands that technology is a fundamental part of the modern workplace and can help accomplish high-level business goals. Wants to enable employees to focus on doing what they do best, and let us, as the experts, handle IT Services.

Hear what our raving fans have to say!

Frequently Asked QUESTIONS?

What is managed IT support?

Managed IT service means that a company, known as a managed services provider (MSP), will setup, manage, and monitor your entire business technology infrastructure. This includes hardware maintenance, software updates, and monitoring of all systems to ensure they’re working properly.

MSPs will generally tailor their support to each business’ needs. You may only use them for IT support and maintenance, or you may use their services for additional things. For instance, your VoIP and telecom systems, data backup and disaster recovery solutions, and cloud services.

With managed services, you don’t have to worry about hiring someone full-time or spending hours watching over everything yourself.

What do managed services cost?

We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc.) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

We tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.

If you want to learn more about the different factors that affect pricing and what to expect when shopping providers, check out our blog post: What Do Managed IT Services Cost?

Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered, and this cost generally falls between $150-250/user. Unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation!

Why would I need managed IT services?

If you are a small business owner who doesn’t have the time or money to hire someone in-house to take care of your technology needs then these services might be perfect for you.

While some businesses may initially be turned off by a monthly recurring cost, it’s much easier for most to have one predictable expense. This allows for easy budgeting and avoiding unexpected bills. A manager who prefers to concentrate on more important things will appreciate getting one monthly bill rather than having to manage a budget for salaries, hardware expenses, tools and software, network management, etc.

Managed services can also help businesses scale up quickly without having to invest in additional hardware or employees.

You’ll have peace of mind knowing that your network is monitored 24/7 and everything has been taken care of so there’s less work and worry on your end.

Managed IT support makes sense for companies that rely on their technology to operate, are in (or want to be in) high-growth mode, don’t want to manage their own internal IT staff, or want to augment their current in-house IT team.

What are the benefits of managed IT support?

Managed IT solutions are a good option if you don’t have the time or expertise to manage your own hardware, software updates, and other aspects of day-to-day operations. By outsourcing these needs, you will save money on hiring an internal staff member and won’t need to worry about updating all those necessary items yourself. The end result should be more free time for employees as well as better quality work from them when they aren’t overloaded with extra tasks outside their expertise.

The biggest benefits companies enjoy at a glance are:

Predictable and scalable technology spend
Better security
Faster response and resolution time for IT issues
Better ROI and value
Increased productivity and efficiency
Simplifying your digital transformation
Reliable systems and devices
Access to a full team of IT and business experts
Project management and strategic planning

What’s included in a managed IT service plan?

This can vary based on your needs, budget, and provider. Most business IT managed service plans will include all or a mix of these services:

24/7/365 remote monitoring and management
Helpdesk services to solve user issues and offer IT support
Data backup, disaster recovery, and business continuity planning and management
Software updates, patches, and upgrades
Comprehensive, next-gen cybersecurity
Asset tracking and management
Business forecasting, future planning, and purchasing assistance
Service level agreement details

What if I already have one or more IT people in-house?

Managed IT support can still be a great option for companies that already have some internal IT help. This is known as hybrid or co-managed IT.

Companies may want to take advantage of this setup to give their internal person or team some extra support. You can avoid having to deal with hiring additional people.

If the internal IT team wants to complete a project, a managed service provider can help it go much faster and smoother. If your business has needs or goals that are outside the expertise of an internal IT person, the MSP can step in and take over.

Or, maybe you’d prefer your internal person to focus on high-level, strategic company goals. A managed IT service provider can take the burden of everyday needs and troubleshooting off their plate.

Ready to Take the Next Step?

SCHEDULE A VIDEO CALL TODAY!

A quick 30 minutes with our team to discuss your current IT situation and how we might be of service. This is not a sales call, in fact we don’t really do sales. After the call you’ll feel like you got some free advice from a friend.

COREY CALVIN

Founder and President of Tech River

     Excellent  
     Based on 21 reviews 
    
 
 
   
 
 
        
   Michelle Rosenthal 
 January 4, 2023.
 
 
  Corey and Marty are always available when needed.  We recently transitioned to Tech River from a  larger IT support company and the implementation was flawless!  We could not be happier with our decision to work with Tech River.  They excel at understanding our needs and addressing them quickly and efficiantly!
  
 
       
   Reelika Huebner 
 August 10, 2022.
 
 
  Tech River is truly an amazing IT company! Corey and his team take time to solve root causes, are very responsive, professional and fun to work with. Highly recommend!
  
 
       
   Laura Schenck 
 December 9, 2021.
 
 
  Corey and his team are very knowledgeable, very up-to-date, and very responsive. They anticipate security and platform changes and are ready with a recommendation to help protect our company and to do business more efficiently.
  
 
       
   Steve Moore 
 November 20, 2021.
 
 
  Corey and his staff are knowledgeable and responsive.  Have worked with them for many years and always been very satisfied.  They do what is asked and make recommendations for additional efficiency and security.
  
 
       
   Rich Hill 
 October 27, 2021.
 
 
  Corey and Tech River are an ideal solution for a small start-up company like ours. They have the breadth of knowledge to cover all of our IT needs…but are also nimble enough to provide the hands-on support we want. Their responsiveness and overall customer service are excellent, and they are very easy to work with. For a non-techy person like myself it’s reassuring to know that I can focus on our business and when IT needs arise (as they always do) Corey and team will have my back.
  
 
       
   Eric J 
 October 22, 2021.
 
 
  I have worked with Corey and Tech River for over 6 years. He has helped our company spin off and maintain data integrity. He is always willing to field you call and works diligently to resolve your issue.
  
 
       
   Andrew Pearson 
 October 18, 2021.
 
 
  Tech River is knowledgeable, responsive, and competitive. The best combination a business partner can have.
  
 
       
   Justin DuChemin 
 October 16, 2021.
 
 
  Corey and the crew at Tech River are pro active, courteous, & prompt. If you are looking for top notch business support, look no further. Tech River handles the IT do you can handle your business.
  
 
       
   Tim Smitley 
 October 16, 2021.
 
 
  Tech River is great for any size company with IT needs.  Their knowledge and customer service is great.  Highly recommend Tech River to any small business that needs any kind of support.